How to measure affiliate marketing success
Once a performance marketer has everything in place, they can start on their new career. However, how do they know whether they are doing well or not? What are the benchmarks that say they are successful?
If you want to do well in partner marketing, then you need to have an idea of what metrics and KPIs matter the most. Tracking these crucial measurements can not only help you increase your revenue stream, it helps you improve your reputation and provide a better customer experience, something that reflects well both on the brand and the affiliate.
Analytics should be a major consideration when you look at programs or platforms. Look for solutions that specifically offer analytics for partner marketing, like Affise, as they can be of major benefit to all affiliates, from beginners to seasoned professionals.
You have to put your immediate ROI and even the success of single campaigns to one side and look at the overall effectiveness of your efforts. It’s easy to get distracted by easy short term successes, but you need to consider long term growth to really succeed.
Much of this also applies to brands as well. They want to measure how successful their affiliate programs are, and how individual affiliates within that program perform. Being able to track how both programs and individuals are performing is an important and actionable factor when overseeing any performance marketing program.
KPIs you should track
1. Clicks
For affiliates: Clicks can be one of the most basic indicators of how your program is performing and how it is growing. Comparing clicks over different time periods, such as annually or quarterly, can show you how effective your own campaigns are. It can give you actionable data on whether anything needs tweaked or changed.
For brands: As far as your partners are concerned, clicks can show you which affiliates are high or low performing. You can also see which channels are most profitable, helping you figure out spending on future affiliates. Automating data transfer with CPAPI can be a major timesaving tool.
2. New partners
For brands: If you are adding new affiliates to your performance marketing program, it can be an indicator of how much that program is in demand. Rapid growth in this area means that you have put together a program that is appealing to potential new partners. You may also spot people who are currently sending traffic to your site but are not yet part of your program and you can then invite them.
By customizing your URLs, you may not only be able to see what referral traffic comes from your existing partners, but also identify creators and bloggers who are both discussing your products or services and driving traffic. This can be a great source of new partners for your program and is also a further reflection of the overall appeal and success of your program.
3. Best partners
For brands: You want to not only identify and recognize your best performing affiliates, but also ensure that in some circumstances, you reward them further. This is no different to a customer loyalty program; you want to nurture the relationships you have with these high performers so that they are happy to be part of your program.
It’s relatively easy to do this by assigning each partner their own UTM code and then creating a template for specific programs. This will give you a well-rounded overview of how well your partners perform. It is also a useful KPI in identifying when partners’ performances dip for some reason and you can look closer to see what the reasons for this are.
4. Conversion Rates
For affiliates: Conversion rates will always be a crucial metric within ecommerce of any type. Within performance marketing, it is a great way to see how well clicks are working in relation to actual sales and how many clicks it takes to get a single conversion. If your conversion rate is low, then you can look at different aspects of how you’re promoting products.
For brands: Focusing on specific campaigns can also help direct future efforts. If you run a special offer, then look closely at how it performs. A campaign with a high conversion rate can act as a benchmark for any future special offers. You can also use this KPI to measure the above (who your best affiliates are).
5. New customers/audience
For affiliates: While you always want a good retention rate, you also want to be attracting a new audience to fuel expansion and growth. Without this growth, any affiliate income you have will stagnate, as you exhaust your original audience. Having a steady growth of new engagement means your older affiliate links will still earn you money, as well as allowing you to expand your niche.
For brands: Many programs will produce new customers for years after launch, while others may be a short term tactic. If there is a low, or even zero, percentage of new customers, then you may want to consider terminating that program or changing it. You might also want to see which of your affiliates are no longer bringing in new customers, so that you can focus your efforts elsewhere.
6. AOV (average order value)